The Impact of Bad Bots in eCommerce

Modern consumers have tens, if not hundreds of online accounts and often use the same username and password across multiple accounts for convenience.

Threat actors target retail sites with lists of stolen or leaked credentials, using bots to continually test the validity of the usernames and passwords. When a match is found, the details are sold on for a profit or used to take over the breached customer account. The attacker can then make illegal purchases, claim existing rewards or loyalty points and acquire personally identifiable information (PII).

It is vital that credential stuffing attacks are stopped to protect eCommerce websites from fines and chargebacks, while securing customers against the threat of data breaches.

Fraud represents a major issue in eCommerce, with automated bot traffic responsible for a variety of attacks, including: carding, gift card cracking and fake account creation.

Bot operators typically utilise stolen credit cards, credentials, loyalty points and gift cards to purchase high-value items.

The subsequent chargebacks and fines have a significant effect on eCommerce organisation’s bottom line, while the constant, automated nature of the bot attack overloads fraud teams leaving customers locked out of their accounts, and frustrated with your brand.

Automated bots are used to constantly scrape pricing, inventory and product descriptions on eCommerce sites. Whether it’s competitors trying to gain intelligence or scalpers monitoring for product releases.

Given a large number of pages and data requested by price scrapers, they not only skew marketing and conversion analytics but threaten site availability.

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